We take a lot of pride in building quality paddle boards and paddle board accessories for our customers at Jimmy Ryan Sports. We don't take any shortcuts on the quality of our stand up paddle boards and paddle board accessories, and we don't take any shortcuts when it comes to customer service. As a direct to consumer paddle board brand, we have a direct relationship with every customer that purchases paddle boards from us. We get feedback directly from customers on a daily basis and we integrate that into our product development process and our paddle board customer service.
We want every customer of ours to be so happy with their paddle boards purchase that they tell all their friends. If for any reason a Jimmy Ryan Sports paddle board product does not meet your standards and/or if you feel it is defective, you may be covered by the below product warranty. We do not extend warranties to resold paddle boards. You may be asked to provide proof of purchase in order to receive warranty benefits.
Inflatable Paddle Boards - 1 Year Warranty
We have a 1 year limited manufacturer's warranty on our inflatable paddle boards from the date of purchase. This excludes stand up paddle boarding accessories if you purchased the The 'Martini' set (i.e. paddle and pump). The 1 year warranty covers any abnormal defect in workmanship or materials that occurs within the warranty period. This does not include normal wear and tear or any issues that arise due to negligence. Negligence may include, but is not limited to, damage due to prolonged sun exposure, damage or breakage due to occurrences outside of our control, damage due to improper inflation (say you use an high-pressure air compressor to rapidly inflate your inflatable paddle board, which can cause damage), or damage due to salt water corrosion.
In the event an issue covered under our inflatable paddle boards warranty occurs, we reserve the right to either have the product repaired or send an equivalent replacement product at no cost to you.
SUP Paddles and Paddleboard Accessories - No Warranty
We have a 30 day return policy for SUP paddles and paddleboard accessories, however there is no warranty on these products.
Please contact us via email (info@jimmyryan.com) with the following information:
- Full name the paddle board order was under
- Invoice order number
- Description of issue
- Picture or video of issue
Warranties only valid to original shipping address. Charges may be added if shipping to new address.
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